Contact

Send it to the right address.

Use the address that matches the request. Do not include passwords, payment-card numbers, provider credentials, or confidential project files unless support has arranged a secure transfer.

Direct routes

Contact addresses.

Sales

Plans and organization deployment

Enterprise accounts, multi-user deployment, procurement, and any commercial question the pricing page doesn't answer.

sales@chudware.com

Support

Product, account, and billing help

Sign-in or access problems, a workspace that will not open, a failed workflow, or a billing issue.

support@chudware.com

Security

Vulnerability disclosure

Include what's affected, the impact, and steps to reproduce. Test only against accounts and data you're authorized to use. There is no bug bounty or response-time commitment yet.

security@chudware.com

Privacy

Account and service data

Access or deletion requests, hosted project data, sessions and devices, and provider connections.

privacy@chudware.com

Legal

Terms and agreements

Questions about the terms of service, privacy policy, EULA, or refund policy.

legal@chudware.com

General

Everything else

Anything that doesn't fit one of the routes above.

sales@chudware.com

Self-service

Answered already?

  • FAQ

    Product scope, access, platforms, files, AI providers, subscriptions, and support.

  • Documentation

    Installation and task guides for modeling, assemblies, CAM, PLM, reverse engineering, and the copilot.

  • Security

    What's enforced, what isn't claimed, and how to report a vulnerability.

  • Pricing

    Trial, Desktop, Studio, education eligibility, storage, and Enterprise access.

  • Download

    Desktop builds for Windows, Linux, and macOS.

  • Changelog

    Published release and product updates.

For a useful support report

Tell us whether it's the browser workspace or the desktop app, your OS, the product version, what you did, what you expected, what happened, and the exact error text. For a security report, include a minimal reproduction and its impact.

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